Introduction & Scope
Karika 11 (https://karika11.app) takes the privacy of its users seriously. This Privacy Policy explains how we collect, use, and protect your personal information.
This Privacy Policy applies to all Karika 11 services, mobile applications, and websites. By using our platform, you consent to the collection and use of your information as described in this Privacy Policy.
This privacy policy covers our Terms & Conditionsmust be read together with. Both documents together govern the relationship between you and Karika 11.
Karika 11 follows international standards for data protection. Our privacy policy is aligned with the core principles of GDPR, widely recognized as the world's strongest framework for safeguarding user data.
What Information We Collect
Karika 11 collects information through several methods. Below is a detailed breakdown of what types of data we collect and how we collect them.
Information Collected Directly From You
- Identity Information: Full name, date of birth, gender, national ID number.
- Contact Information: Mobile number, email address, current and permanent address.
- Financial Information: bKash/Nagad/Rocket number, bank account details (if applicable).
- Verification Documents: Copy of national ID or passport, selfie photo.
Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Data: Login times, page visits, betting history, and click patterns.
- Location Information: Approximate geographic location (IP-based).
- Cookie Data: Session cookies, preference cookies, and analytics cookies.
| Types of Data | Collection Method | Mandatory? |
|---|---|---|
| Name & Date of Birth | Registration Form | Yes |
| Mobile Number | Registration Form | Yes |
| Payment Information | Transaction Time | Yes (for withdrawals) |
| IP Address | Automatic | Automatic |
| Betting History | Platform Operations | Automatic |
| KYC Documents | Upload | For large withdrawals |
Purpose of Data Collection
Karika 11 does not collect any data without purpose. Every piece of information we gather has a specific, legitimate reason behind it. Below is a detailed breakdown of how we use your data.
Account Management & Identity Verification
We use your personal information to complete your registration, keep your account secure, and verify your identity. This is essential for fraud prevention and account safety.
Payment Processing
Your payment information is required to process deposits, withdrawals, and other financial transactions smoothly. It is also used to comply with anti-money laundering regulations.
Personalized Experience
By analyzing your betting history and preferences, Karika 11 tailors relevant offers, bonuses, and promotions specifically for you — enhancing your overall experience on the platform.
Customer Support & Communication
We use your contact information to resolve issues, answer questions, and send important updates. Marketing communications are only sent with your separate consent.
Legal Compliance
Certain information must be retained and used to comply with regulatory requirements, fulfill tax obligations, and cooperate with legal investigations.
Karika 11 never sells, rents, or exchanges your data. If the purpose of data use ever changes, you will be notified in advance and, where required, your fresh consent will be obtained.
Data Sharing & Third Parties
Karika 11 shares user data with third parties only to a limited and controlled extent. No information is shared without authorization or a legitimate reason.
When Your Data May Be Shared with Third Parties
- Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to process transactions.
- Identity Verification Service: Trusted third-party providers may be used to complete the KYC process.
- Legal Authorities: We may be required to disclose information pursuant to a court order or a lawful request from a regulatory authority.
- Security Partners: Specialist service providers handling fraud detection and cybersecurity receive limited data.
- Business Restructuring: In the event of a merger or acquisition, data may be transferred, but the same Privacy Policy will remain in effect.
All information shared with third parties is protected by contractual agreements. Every partner working with Karika 11 is required to uphold the same privacy standards.
International Data Transfers
In some cases, your data may be stored on servers located outside Bangladesh. When this occurs, we ensure that the destination country maintains adequate data protection standards and that all transfers comply with international guidelines.
Cookies & Tracking Technologies
Karika 11 uses cookies and similar tracking technologies on its website and app. These enhance your browsing experience and ensure the platform functions properly.
Cookie Type
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Stores your language preference, dark/light mode, and similar settings.
- Analytics Cookies: Helps analyze how long you spend on each page and which features you use most.
- Marketing Cookies: Used to display relevant ads and offers. You can opt out of this at any time.
Cookie Controls
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features and could cause issues with logging in.
Data Storage & Security
Karika 11 follows industry-leading security standards to protect user data. Our security infrastructure is regularly reviewed and upgraded.
Technical Security Measures
- SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
- AES-256 Encryption: Stored sensitive data is protected with military-grade encryption.
- Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
- Firewall & DDoS Protection: Our servers are protected against external attacks.
- Regular Security Audits: Independent third-party experts regularly review and audit our systems.
Data Retention Period
Karika 11 does not retain data longer than necessary. Even after an account is closed, certain information may be kept for up to 5 years to meet legal requirements.
| Types of Data | Retention Period |
|---|---|
| Account Information | For the duration of active account + 2 years |
| Transaction Records | 5 Years (legal obligation) |
| KYC Documents | 5 Years |
| Customer Support Communications | 3 Years |
| Cookies & Session Data | 30 days to 1 year |
No method of transmission over the internet is 100% secure. However, Karika 11 takes every possible measure to protect your data. If you suspect a security breach, please contact us immediately.
Your Rights
Under Karika 11's privacy policy, you have certain important rights over your own data. These rights give you control over how your information is used.
Find out what information we hold about you.
You can correct any inaccurate or incomplete information.
Under certain conditions, you may request that your data be deleted.
You can restrict the use of your data for specific purposes.
You can download a copy of your data.
You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fully deleting certain data — if so, we will explain the reason.
Child & Minor Users
Karika 11's services are exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration and further confirmed through the KYC process. If we become aware that a minor has created an account, it will be closed immediately and all collected data will be deleted.
If a parent believes their child has created an account on Karika 11, they should immediately support@karika11.appemail us at. We will take action as promptly as possible.
Changes to the Privacy Policy
Karika 11 may update its Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or updates to the platform.
What We Will Do When Changes Are Made
- A notice will be posted on the website at least 14 days before any changes take effect.
- You will be notified directly via your registered email or mobile number about any important changes.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- The date of the most recent policy update will always be shown at the top of this page.
If you object to the updated policy, you may contact us or request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please don't hesitate to reach out. Our data protection team is always ready to help.
- Email: support@karika11.app
- Support: 24/7 Live Chat (log in to the platform)
- Response Time: Within 48 hours on business days
To request deletion, correction, or access to your data, send us an email with "Privacy Request" in the subject line and include your registered mobile number. This allows us to verify your identity quickly and assist you promptly.